Important

PRE – CONTRACTUAL INFORMATION
and CONTRACT TERMS

for customers purchasing products or services

Your order is an offer to LEXACT SOLUTIONS LIMITED, owner of cityoflaw.com to buy the product(s) in your order. When you place an order to purchase a product from City of Law, we will send you an e-mail confirming receipt of your order and containing the details of your order (the Order Confirmation E-mail). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we’ve dispatched the product to you (the Dispatch Confirmation E-mail). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. In case that your order is for a subscription, the Order Confirmation E-mail shall confirm acceptance of your offer.

Your contract is with the company LEXACT SOLUTIONS LIMITED, Registration number ΗΕ 214808, registered office address: 13, K. Ikonomaki Street, 2402 Egkomi, Nicosia, Cyprus; Office address: 6, Onasagoras Street, 3rd Floor,2018 Strovolos, Nicosia, Cyprus; Tel: 00357 22003161, email: [email protected]; [email protected]

. VAT Registration No. 10214808G. Without affecting your right of withdrawal set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. This right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun.

  1.  LEGAL RIGHT OF WITHDRAWAL UP TO 14 DAYS AND EXCEPTIONS TO WITHDRAWAL – THIS IS ONLY APPLICABLE TO CONSUMERS AS DEFINED BELOW

    LEGAL RIGHT

    YOU ONLY HAVE THIS RIGHT IF YOU ARE CONSUMER, THAT IS, YOU ARE A NATURAL PERSON (NOT A COMPANY) CONTRACTING WITH US FOR REASONS NOT RELATED TO YOUR JOB OR BUSINESS. 

    Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD). 

    You can exercise your right of withdrawal by contacting us by email at [email protected] or post at the  office address of the company indicated above. To meet the withdrawal deadline, it is sufficient for you to send your communication before the 14 days’ withdrawal period has expired and return the item to us personally or by post as explained below.

    EFFECTS OF WITHDRAWAL

    We will reimburse all payments received from you for the goods purchased or services ordered, other than delivery costs, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as the ones you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back and in the same condition. 

    Please note that you must send back the goods no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods). Moreover, if you withdraw from a service contract, such as a contract for a translation after performance has started following your request that we start performance before the lapse of the 14-day withdrawal period, you shall be liable to pay us reasonable costs.

    EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

    The right of withdrawal does not apply to:

    • the supply of goods made to your specifications or clearly personalized
    • the supply of goods which may deteriorate or expire rapidly;
    • a service after it has been fully performed and that you accepted, at the time of placing your order that we could start delivering it, and that you could not cancel once fully performed.
    • the supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
    • the delivery of newspapers, journals or magazines with the exception of subscription contracts for the supply of such publications; and
    • the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;

  2. PRICING AND AVAILABILITY

    All prices are inclusive of legally applicable VAT.

    We list availability information for products sold by us on the cityoflaw.com website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

    Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and they should not be relied upon as such.

    Despite our best efforts, there may be pricing errors. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and/or refund any excess amount received and send you the product.

  3. INTERNATIONAL TAXES

    When ordering products from the cityoflaw.com website for delivery outside Cyprus, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from City of Law, you are considered the importer of record and you must comply with all laws and regulations of the country in which you are receiving the products.

  4. DELIVERY, SHIPPING AND RETURN/REFUND POLICIES

    You can see our relevant delivery and shipping policies available on our website. Delivery and shipping may vary depending on the provider of products and/or services through our website, as specified in the relevant product page.

  5. OUR LIABILITY & THE LEGAL GUARANTEE OF GOODS, DIGITAL SERVICES AND DIGITAL CONTENT

    City of Law and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.Nothing in these Contract Terms limits or excludes our liability for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

    We will not be held responsible for any delay or failure to comply with our obligations under these Contract Terms if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable period of time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch. In any event, our liability is limited to the extent permissible by law for the amount of the good or service you have purchased.

    Nothing in these terms affects the legal guarantee of conformity for goods, digital content and digital services that arises under Law 154(I)/2021 and Law 155(I)/2021 if you are a consumer. You have rights under these laws, if there is a problem with your goods, services or digital content, which are enforceable against us as sellers and/or providers.

  6. INTELLECTUAL PROPERTY RIGHTS

    All Intellectual Property rights in the products or services provided on our website by us (LEXACT SOLUTIONS LIMITED, owner of cityoflaw.com) are fully reserved. This contract with us provides you a non-exclusive license to view and use the material for your own personal and non-commercial purposes. You are explicitly prohibited to reproduce, distribute or transmit in any form or by any means the material or any part of said material for any other purpose whatsoever. We reserve all intellectual rights acknowledged to authors by the law and any breach of our rights may result to criminal and/or civil action against you.

  7. JURISDICTION AND APPLICABLE LAW

    These Contract Terms are governed by and construed in accordance with the laws of the Republic of Cyprus and the Cyprus courts shall have exclusive jurisdiction to hear any dispute between us. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by the mandatory provisions of the law of your country of residence if they are more favourable than those applicable in Cyprus. Moreover, in case you are consumer, we both agree to submit to the non-exclusive jurisdiction of the Cyprus courts.

  8. AMENDMENTS TO THE CONTRACT TERMS

    We reserve the right to make changes to our website, policies, and terms and Contract Terms, including these Contract Terms, as well as to any payments, fees, charges, prices referred to therein at any time. You will be subject to the terms and Contract Terms, policies and Contract Terms in force at the time that you order products from us, unless any change to those terms and Contract Terms, policies or these Contract Terms is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Contract Terms is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  9. WAIVER

    If you breach these Contract Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Contract Terms.